Our return policy is designed to be fair and transparent while cutting down on waste. If you purchased Return Protection at checkout, you’re in luck – you get 7 days after delivery to return your item for any reason, no hassle. This gives you flexibi
If you need to return an item or something isn’t quite right with your order, getting it resolved is easy. Just email us at [email protected] with your order number and the details of your return request or issue. Be sure to reach out within 7 da
After we’ve verified your return or resolved the issue with your order, we’ll process your refund right away. Typically, once we issue the refund, it takes roughly 5–10 business days for the money to show back up in your account, depending on your ba
We don’t have a traditional exchange program in place, but you can still get the item you want. Here’s how it works: if you decide you need a different product, you would return the item you have (as long as it’s eligible under our return policy) and
You can access our returns portal here: https://fromrebel.com/apps/redo/accountTo start a return simple enter the email address you used when purchasing your order and you'll be sent a link to initiate your return!
We’re so sorry to hear there’s a problem with your order – that’s definitely not the experience we want you to have!. We’re more than happy to make things right. Here’s what we’ll need to get started:. 1. Let us know what went wrong:Please describe t
We try to make returns as hassle-free as possible. If you purchased Return Protection at checkout, the good news is that return shipping is on us – free! If you didn’t purchase Return Protection, returns for change of mind aren’t typically offered (s
Return Protection is our optional add-on at checkout that gives you peace of mind in case you change your mind. In a nutshell, if you purchase Return Protection, you have 7 days after delivery to return the item for any reason – no questions asked an
If you didn’t purchase Return Protection, our default policy is that sales are final unless there’s a problem with the product. Because we’re all about reducing waste, we encourage customers to only buy items they’re sure about. But we’re not monster
We strive to be transparent about what can and can’t be returned. Generally, any item eligible for our Return Protection program can be returned within 7 days of delivery if you purchased that protection. However, some items are final sale or not ret
Receiving a damaged or non-working item is the last thing we want for you – we’re so sorry if that happened. The good news is we will take care of this for you, pronto. Here’s what to do if your item arrived in less-than-perfect shape:. Contact us im
We always appreciate it when you return an item in its original packaging (it helps protect the item on the way back and speeds up processing). But life isn’t perfect – maybe you already tossed the box in excitement. Here’s how we handle it:. Origina
If your return is approved, we’ve got you covered with a convenient return shipping label. You won’t have to stand in line at the post office wondering how to send it back. Here’s how it works:. Request a return: First, contact us (if you haven’t alr
When we issue a refund, we’ll send the money back to the original payment method you used for the purchase. Here’s what that typically means:. Credit/Debit Card: The refund will go back to the same card you used. You should see the credit on your car
If you’re waiting on a refund and it hasn’t appeared yet, we understand the concern. Refunds can take a little time to work their way through the banking system. Here’s what to do:. Check the refund timeline: We usually say 5–10 business days from th
Our standard return window (with Return Protection) is 7 days from delivery, which we know is pretty short – it’s part of our effort to resell items quickly and keep things out of landfills. If you’ve missed that window, here’s what you need to know:
Got a gift from REBEL that isn’t quite you? We can help, within our return guidelines. Here’s how to handle gift returns:. Return Protection check: First, find out if the gift giver purchased Return Protection for the item. If they did and it’s withi
Our standard procedure is to refund to the original payment method (for security and tracking purposes). But we understand there are scenarios where that card might no longer be available (expired, closed account) or you’d prefer a different solution