REBEL Support

<div>We&#x2019;re so sorry to hear there&#x2019;s a problem with your order &#x2013; that&#x2019;s definitely not the experience we want you to have!</div><div>We&#x2019;re more than happy to make things right. Here&#x2019;s what we&#x2019;ll need to get started:</div><div><strong>1. Let us know what went wrong:</strong>Please describe the issue in as much detail as possible (e.g., wrong item, missing part, damaged in transit, etc.).</div><div><strong>2. Send us a few photos (if applicable):</strong>Photos help us quickly understand the issue and work on a resolution. If your item arrived damaged or isn&#x2019;t what you expected, please include:</div><ul><li>A photo of the item as you received it</li><li>A photo of the packaging (especially if it arrived damaged)</li><li>A close-up of any defect or issue</li></ul><div>Once we have that info, our team will review everything and get back to you as soon as possible with next steps.You can also set up a return request within our returns portal: <a href="https://fromrebel.com/apps/redo/account" target="_blank">https://fromrebel.com/apps/redo/account</a></div><div>Thanks for your patience &#x2013; we&#x2019;re here to help and will do everything we can to make it right!</div>

We’re so sorry to hear there’s a problem with your order – that’s definitely not the experience we want you to have!We’re more than happy to make things right. Here’s what we’ll need to get started:1. Let us know what went wrong:Please describe the i

There’s an issue with my order – what should I do?

Returns & Refunds

Where do you ship?

How much does shipping cost?

When will I receive my order?

How can I track my order?

Can I change or cancel my order?

Do you ship internationally?

Where is my order?

How do I track my order?

Do you offer expedited shipping?

How long does delivery take?

How do I apply a promo code?

I didn’t receive an order confirmation email. What should I do?

I entered the wrong shipping address for my order – what now?

My tracking number isn’t working or updating.

My order is taking longer than expected to arrive.

The tracking says my package was delivered, but I haven’t received it.

What if I’m not home when the delivery arrives?

Do you ship to P.O. boxes or APO/FPO addresses?

Which shipping carriers do you use, and can I choose a carrier?

Do I need to sign for my delivery?

Can I schedule a specific delivery date or time?

My order arrived, but an item is missing from the package.

I received the wrong item in my order.

What happens if my package is returned to sender or undeliverable?

I only received part of my order – where are the other items?

My order has not shipped yet. What happens next?

Part of my order shipped, but the rest has not. Is something wrong?

Order & Shipping

What’s your return policy?

How do I initiate a return or report a problem with my order?

How long do refunds take?

Can I exchange my item for something else?

Where can I access your return portal?

Are returns free? Do I have to pay for return shipping?

What is Return Protection?

I didn’t buy Return Protection. Can I still return my item?

Which items cannot be returned?

My item arrived damaged or not working (DOA). What should I do?

Do I need the original packaging for a return?

How do I get a return shipping label?

How will I receive my refund?

I haven’t received my refund yet – what should I do?

It’s past the 7-day return window – can I still return my item?

I received a REBEL item as a gift. Can I return or exchange it?

Can I receive my refund on a different card or as store credit?

What is returns protection?

What condition are the products in (Open Box, Overstock, etc.)?

How do you ensure product quality and safety?

What kinds of products does REBEL carry?

Are all your products authentic and from legitimate brands?

Do products come with a warranty?

Can I sell or trade in my used items to REBEL?

When will out-of-stock items be restocked?

Can I get notified when an item is back in stock or when new products arrive?

Can I request or suggest a product or brand for REBEL to carry?

Do products include all original accessories and manuals?

What if my product stops working after some time? Is it under warranty?

Do you sell spare parts or accessories for the products?

Are the product images on your site the actual items or stock photos?

Can I see or try products in person before buying?

Where do your products ship from?

How often do you add new products or inventory?

Is there any catch to the low prices? Why are your prices so low?

Do you offer bundle deals or discounts for buying multiple items?

Manufacture Dates And Product Safety

Understanding REBEL Product Conditions

Can I Sell My Items to REBEL?

Product & Inventory

What payment methods can I use?

Are financing or installment options available?

I forgot to use my promo code at checkout – can you apply it after the order is placed?

If I bought something and then saw a promotion or sale later, can I get a price adjustment?

Does REBEL price match other retailers?

Are there any exclusions or restrictions on promo codes?

Do you offer gift cards?

Payments & Promotions

When will my card be charged for my order?

Do you charge sales tax on orders?

Can I use a gift card and a promo code on the same order?

How can I hear about current or upcoming promotions and deals?

Do you offer a military or student discount?

Can I split my payment between multiple credit cards or payment methods?

Do REBEL gift cards ever expire or have fees?

Do promo codes or coupons expire?

Is it safe to use my credit card on your site?

Do you accept international credit cards or non-US currencies?

REBEL Referral Program: Get Rewarded for Sharing the Love

Do I need to create an account to shop on REBEL?

How do I create an account on REBEL?

I forgot my password. How do I reset it?

How can I view my past orders or check my order status?

How do I subscribe or unsubscribe from the REBEL newsletter and emails?

Accounts & Settings

Why did Rebelstork rebrand to REBEL? Is it the same company?

What is REBEL’s mission and why is it unique?

How does REBEL help the environment and promote sustainability?

Is REBEL a Certified B Corporation and what does that mean?

Where is REBEL based and does it have physical stores?

How can I contact REBEL if I need help or have questions?

Sustainability & Policies

REBEL and Babylist Partnership

Everything Else

There’s an issue with my order – what should I do?Updated 8 days ago