My item arrived damaged or not working (DOA). What should I do?Updated 6 days ago

Receiving a damaged or non-working item is the last thing we want for you – we’re so sorry if that happened. The good news is we will take care of this for you, pronto.

Here’s what to do if your item arrived in less-than-perfect shape:

• Contact us immediately: Shoot an email to [email protected] with your order number and a description of the issue. Pictures or a short video of the damage/defect really help speed things up.

• No Return Protection needed: Issues like this are covered no matter what. Even if you didn’t buy Return Protection, we’ll handle a damaged-on-arrival situation at no cost to you.

• Resolution options: We’ll typically offer to send a replacement right away (if available) or provide a full refund. If a part is missing or can be easily fixed, we might ship you just the missing piece – whatever gets you up and running fastest, with the least hassle.

• Return or not: In many cases, we’ll send you a prepaid return label to send the item back to us. Sometimes, for small items or if it’s not usable at all, we might tell you no need to return it. We’ll let you know.

Rest assured, we stand by the quality of our products with our REBEL Pinky Promise. When things go wrong, we make them right. We appreciate your patience and will resolve the issue as quickly as possible!