We offer nationwide delivery across the continental U.S., coast to coast (with Alaska and Hawaii excluded for now). Some remote areas may incur a small extra shipping fee, and for oversize items like furniture or big play sets, there could be a few d
Shipping costs are hassle-free and transparent. If your order subtotal is $99 or above, you’ll enjoy free standard shipping. For orders under $99, we charge a flat $11.99 shipping fee – that’s it. Keep in mind oversized items (like bulkier Home piece
We understand you’re excited to receive your order, and we’re on it. Generally, your order is delivered within 3-7 business days. Once it’s on the move, we’ll email you a shipping confirmation with tracking details so you can follow your package’s jo
Once your order ships, we’ll send a shipping confirmation email that includes your tracking number and a link to track your package. Simply click the link to see real-time updates on where your order is and when it’s expected to reach you. You can al
Our team moves fast – as soon as an order comes in, we’re already working to get it shipped. For that reason, we’re unable to change or cancel orders once they’re placed. We know that’s not always the answer you’d like, but it’s how we ensure you get
Currently, we don’t ship internationally beyond North America. Our U.S. website ships to addresses in the contiguous United States, and we have a separate Canadian site to serve customers within Canada. If you’re outside the U.S. or Canada, we’re afr
Once your order is confirmed, we'll email you an order number and receipt. Once your order is processed, we’ll send a shipping confirmation with tracking details so you can follow it every step of the way.
You'll receive a shipping confirmation email with tracking details once your order is processed.
Orders $99+: Free standard shipping. Orders under $99: Flat $11.99 shipping fee. Oversized items: $40 flat fee. Furniture: $100 flat fee. Remote areas: An additional $40 fee may apply.
At this time, we offer standard shipping. Orders typically deliver in 3-7 business days.
Orders typically deliver in 3-7 business days.
Enter your promo code in the 'Discount Code' field at checkout and click 'Apply' to see your new total before finalizing your order. Only one code can be used per order.
Oops, no confirmation email? Don’t worry – it happens sometimes. First, check your spam or junk folder to see if the email ended up there. It’s also possible there was a typo in the email address you provided at checkout. Next steps:. - Double-check
We get it, mistakes happen! Unfortunately, our team moves really fast to process orders, so once an order is placed, we usually can’t change the shipping address (or anything else about the order). But all hope isn’t lost – here’s what you can do:. N
If your tracking link is being stubborn or hasn’t updated in a while, don’t panic. Sometimes it takes 1-2 business days for carriers to update tracking info after we ship your order. Other times, the carrier’s website might have a hiccup. Next steps:
We aim to get your order to you ASAP, but occasionally things take a bit longer than the standard 3–9 business day shipping window. Delays can happen due to high order volume, carrier backlogs, or other unexpected issues. Next steps:. Check the track
Uh-oh, tracking shows “delivered” but you don’t have the package in hand – we know that’s concerning. Sometimes carriers mark an item delivered a bit early, or the package could be tucked somewhere unexpected. Next steps:. Check around your property:
No worries – if you’re out and about when the delivery comes, carriers will usually leave the package at your door or in your mailbox (if it fits). They typically do not require a signature for REBEL packages, so you don’t have to be home to receive
At the moment, we’re unable to ship to P.O. boxes, APO, or FPO addresses. We ship most orders via major carriers like UPS and FedEx, which require a physical street address for delivery. If you enter a P.O. box or military address at checkout, our sy
We partner with reliable carriers to get your order delivered safely, typically using UPS, FedEx, or sometimes USPS for certain shipments. The carrier is chosen based on factors like the package size/weight and destination, so we can ship it as effic
For most REBEL orders, you do not need to be home to sign for the delivery. Our packages are typically sent with “no signature required” to make things convenient – the carrier will leave it at your shipping address if it’s considered safe to do so.
We currently can’t schedule deliveries for a precise date or time. Once your order ships, delivery timing is in the hands of the carrier (like UPS or FedEx). They operate on their own schedules and routes, which we unfortunately can’t control. Here’s
Oh no! If your box arrived and something’s missing, we’re here to help sort it out. Occasionally, items in the same order ship separately (in different boxes or from different partner warehouses), or there could have been a packing mistake. Next step
Yikes, that’s not supposed to happen – and we’re really sorry if you got something different from what you ordered. We’ll fix it for you ASAP. Next steps:. Let us know: Email [email protected] right away with your order number and a description (
If a package is marked “return to sender” or deemed undeliverable by the carrier, it usually means it couldn’t be delivered to the address provided. This can happen due to an incorrect address, failed delivery attempts, or the package being unclaimed
If one item showed up but you’re still waiting on others, don’t worry – your order may have been split into multiple shipments. This is common when items ship from different partner warehouses or one item is ready before the others. Here’s what to do