My order arrived, but an item is missing from the package.Updated 6 days ago

Oh no! If your box arrived and something’s missing, we’re here to help sort it out. Occasionally, items in the same order ship separately (in different boxes or from different partner warehouses), or there could have been a packing mistake.

Next steps:

• Check your emails: Did you receive multiple tracking numbers or shipping confirmation emails? If so, another package might be on its way with the rest of your items. (Sometimes one item ships faster than the others.)

• If something truly got left out: Contact us at [email protected] with your order number and the item that’s missing. We’ll investigate immediately.
  
  

We know getting an incomplete order is frustrating. Rest assured, we’ll make sure you either receive the item or get a refund for it. Your satisfaction is our priority!