REBEL Support

Uh-oh, tracking shows &#x201C;delivered&#x201D; but you don&#x2019;t have the package in hand &#x2013; we know that&#x2019;s concerning. Sometimes carriers mark an item delivered a bit early, or the package could be tucked somewhere unexpected.&#xA0;Next steps:<ul data-start="4473" data-end="5374"><li data-start="4473" data-end="4658">Check around your property: Look for the package at all your doors, behind planters, or with a neighbor. Occasionally, carriers leave packages in a safe spot out of plain sight.</li><li data-start="4659" data-end="4819">Give it a little time: In some cases, a package might be marked delivered a few hours before it actually arrives. It often shows up within the next day.</li><li data-start="4820" data-end="4934">Ask your neighbors: Packages sometimes get mistakenly delivered nearby. A friendly neighbor might have it.</li><li data-start="4935" data-end="5154">Contact the carrier: If after 24 hours it&#x2019;s still nowhere to be found, reach out to the delivery carrier (e.g., UPS, FedEx) with your tracking number. They can often provide more detail about where they left it.</li><li data-start="5155" data-end="5364">Still missing? Email us at support@fromrebel.com. We&#x2019;ll step in to help!</li></ul>We&#x2019;ve got your back. Lost packages are frustrating, but we&#x2019;ll do everything we can to help you track it down or make it right.

Uh-oh, tracking shows “delivered” but you don’t have the package in hand – we know that’s concerning. Sometimes carriers mark an item delivered a bit early, or the package could be tucked somewhere unexpected. Next steps:. Check around your property:

The tracking says my package was delivered, but I haven’t received it.

Order & Shipping

Where do you ship?

How much does shipping cost?

When will I receive my order?

How can I track my order?

Can I change or cancel my order?

Do you ship internationally?

Where is my order?

How do I track my order?

Do you offer expedited shipping?

How long does delivery take?

How do I apply a promo code?

I didn’t receive an order confirmation email. What should I do?

I entered the wrong shipping address for my order – what now?

My tracking number isn’t working or updating.

My order is taking longer than expected to arrive.

What if I’m not home when the delivery arrives?

Do you ship to P.O. boxes or APO/FPO addresses?

Which shipping carriers do you use, and can I choose a carrier?

Do I need to sign for my delivery?

Can I schedule a specific delivery date or time?

My order arrived, but an item is missing from the package.

I received the wrong item in my order.

What happens if my package is returned to sender or undeliverable?

I only received part of my order – where are the other items?

What’s your return policy?

How do I initiate a return or report a problem with my order?

How long do refunds take?

Can I exchange my item for something else?

Where can I access your return portal?

There’s an issue with my order – what should I do?

Are returns free? Do I have to pay for return shipping?

What is Return Protection?

I didn’t buy Return Protection. Can I still return my item?

Which items cannot be returned?

My item arrived damaged or not working (DOA). What should I do?

Do I need the original packaging for a return?

How do I get a return shipping label?

How will I receive my refund?

I haven’t received my refund yet – what should I do?

It’s past the 7-day return window – can I still return my item?

I received a REBEL item as a gift. Can I return or exchange it?

Can I receive my refund on a different card or as store credit?

Returns & Refunds

What condition are the products in (Open Box, Overstock, etc.)?

How do you ensure product quality and safety?

What kinds of products does REBEL carry?

Are all your products authentic and from legitimate brands?

Do products come with a warranty?

Can I sell or trade in my used items to REBEL?

When will out-of-stock items be restocked?

Can I get notified when an item is back in stock or when new products arrive?

Can I request or suggest a product or brand for REBEL to carry?

Do products include all original accessories and manuals?

What if my product stops working after some time? Is it under warranty?

Do you sell spare parts or accessories for the products?

Are the product images on your site the actual items or stock photos?

Can I see or try products in person before buying?

Where do your products ship from?

How often do you add new products or inventory?

Is there any catch to the low prices? Why are your prices so low?

Do you offer bundle deals or discounts for buying multiple items?

Product & Inventory

What payment methods can I use?

Are financing or installment options available?

I forgot to use my promo code at checkout – can you apply it after the order is placed?

If I bought something and then saw a promotion or sale later, can I get a price adjustment?

Does REBEL price match other retailers?

Are there any exclusions or restrictions on promo codes?

Do you offer gift cards?

Payments & Promotions

When will my card be charged for my order?

Do you charge sales tax on orders?

Can I use a gift card and a promo code on the same order?

How can I hear about current or upcoming promotions and deals?

Do you offer a military or student discount?

Can I split my payment between multiple credit cards or payment methods?

Do REBEL gift cards ever expire or have fees?

Do promo codes or coupons expire?

Is it safe to use my credit card on your site?

Do you accept international credit cards or non-US currencies?

REBEL Referral Program: Get Rewarded for Sharing the Love

Do I need to create an account to shop on REBEL?

How do I create an account on REBEL?

I forgot my password. How do I reset it?

How can I view my past orders or check my order status?

How do I subscribe or unsubscribe from the REBEL newsletter and emails?

Accounts & Settings

Why did Rebelstork rebrand to REBEL? Is it the same company?

What is REBEL’s mission and why is it unique?

How does REBEL help the environment and promote sustainability?

Is REBEL a Certified B Corporation and what does that mean?

Where is REBEL based and does it have physical stores?

How can I contact REBEL if I need help or have questions?

Sustainability & Policies

The tracking says my package was delivered, but I haven’t received it.Updated a month ago